Sam Ask him to email me directly and I will see if I can help. Obviously I do not have a problem as I connect almost every day so there must be an issue with his ISP or one of the links from there. Nick
I had that same problem a few weeks ago. The problem turned out to be a server which was supposed to forward internet traffic was not doing so and the previous server was not routing traffic through an alternate route. Have him do a TRACERT command to find the problem server.