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sam christie

United Kingdom
2425 Posts

Posted - 19/12/2019 :  09:55:12  Show Profile

I have a friend in North America who finds he has been unable to access the Triple M site.

He emailed to say "I cannot understand the connectivity issue - all other sites work OK."

Is there any advice I can forward to him?

Sam

Nick Feakes

USA
2564 Posts

Posted - 19/12/2019 :  12:29:43  Show Profile
Sam
Ask him to email me directly and I will see if I can help. Obviously I do not have a problem as I connect almost every day so there must be an issue with his ISP or one of the links from there.
Nick

Webmaster
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LewPalmer

USA
2555 Posts

Posted - 19/12/2019 :  15:45:41  Show Profile
I had that same problem a few weeks ago. The problem turned out to be a server which was supposed to forward internet traffic was not doing so and the previous server was not routing traffic through an alternate route. Have him do a TRACERT command to find the problem server.

Lew Palmer
PA1169, 2M1281
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sam christie

United Kingdom
2425 Posts

Posted - 19/12/2019 :  17:08:11  Show Profile
Many thanks Nick and Lew. I have forwarded a copy of this page to my friend.

Sam
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